Shipping + Information
Shipping & Returns
Shipping on Orders Under $250
$20 to any Canadian address* | applies to a single address
$30 to any address in the United States* | applies to a single address
Shipping on Orders Over $250?
Free expedited shipping across North America on any order over (CAD) $250* | applies to a single address | furniture excluded
Does not apply to Yukon, Hawaii, Alaska, Nunavut and the Northwest Territories Please contact us HERE to receive a shipping quote to these regions.
Free In-Store Pickup
Available for any order (excluding furniture) If in-stock, please allow 1-2 days for fulfillment. A member of our time will be in contact once ready for pick-up.
Where's My Order?
To view the shipping status of your online order, please enter the tracking number sent to you by email with your order confirmation. Or, reach out to us by email HERE, or call us at416.926.1120.
Note: For Canadian deliveries, a signature will be required. If no one is home, you'll be redirected to your local Canada Post outlet.
How Long will it Take?
Once you place an online order, in-stock items are packed and shipped to you within 48-72 hours. When your parcel is on its way, we’ll send you a tracking number.
Return Policy
- Returns will be accepted within 30 days for a refund to the purchaser’s original form of tender or store credit if in unused, saleable condition.
- Gift recipients are entitled to store credit only.
- The following items may not be returned: food, special orders and sale items.
- Customers are responsible for any shipping costs for returns and exchanges. Please send returned packages with tracking to HOPSON GRACE, 200 Dupont Street, Toronto M5R 2E6
- With international returns or exchanges, we are unable to refund any taxes or duties paid for customs.
- For further information about a return or exchange, please contact us at 416.926.1120 | info@hopsongrace.com
Furniture
Furniture Shipping Policy
Ethnicraft products for the North American market ship from North Carolina. If in stock in North America, we estimate 6-8 weeks for delivery.
For an estimate on this product’s delivery timeline, please contact a member of the Hopson Grace team HERE or at 416.926.1120.
White glove delivery costs will apply to Toronto addresses.
White Glove Delivery
Local white glove delivery fees apply for furniture delivery within the GTA.White glove delivery includes a scheduled delivery and, where applicable, unpacking, assembling, placement and removal of all external packaging. Contact us for a quote.
Contact us
Privacy
Information We Collect
The information we collect (contact information, username, and password, payment information) is used in the following ways:
- Provide products and services
- Process your payment
- Send you communications
- Communicate with you about, and administer your participation in, special events
- Respond to your inquiries
- Verify your identity
- Perform data analytics to study our business
- Protect against fraud
Information We Share
We do not disclose personal information we collect about you. We may share personal information with service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfill orders, and provide web hosting, analytics and marketing services. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, and (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
Your Rights and Choices
If you no longer wish to be on our mailing list, please contact us at 416.926.1120 or info@hopsongrace.com. You can also unsubscribe by following the “Unsubscribe” link in our emails.