Merchandise will be accepted for full refund to the purchaser’s original form of tender if returned in saleable condition within 30 days. Gift recipients are eligible for exchange or merchandise credit only. Please note that special order and/or custom merchandise are considered Final Sale. If you have any questions, please contact us at email@example.com or at 416.926.1120. We will get back to you during regular business hours, Monday through Saturday 10:00 a.m. to 6:00 p.m. and Sundays 11:00 – 5:00 p.m. EST.
SHIPPING & DELIVERY
All in-stock orders are shipped within 1-3 business days of placing your order. For non-stock/special order items, we will contact you with approximate arrival dates.
CLICK AND COLLECT
Prefer to collect your purchase in-store? During the checkout process, simply enter our address in the shipping field, and we'll notify you by email when each or all of your items are available for pick-up at 1120 Yonge Street, Toronto, M4W 2L6. To pick-up your merchandise, you will need to present a confirmation of your order, such as the order confirmation email or pick-up notification email you will receive.
Hopson Grace offers FREE STANDARD SHIPPING across Canada and the United States on all orders. Please note, free shipping does not apply to orders being shipped to Nunavut, Yukon, Alaska, the Northwest Territories or Hawaii.
Shipping and billing addresses must be valid Canadian or U.S. addresses. Shipping is not available to P.O. box addresses due to shipper restrictions. Your billing address must exactly match the location where your credit card bill is sent.
PURCHASE A GIFT CARD
Give the gift of choice with a Hopson Grace Gift Card.
This is a physical gift card that can be delivered to you or the recipient.
Our gift cards can be redeemed online or in-store.
INFORMATION WE COLLECT
The information we collect (contact information, username, and password, payment information) is used in the following ways:
- Provide products and services
- Process your payment
- Send you communications
- Communicate with you about, and administer your participation in, special events
- Respond to your inquiries
- Verify your identity
- Perform data analytics to study our business
- Protect against fraud
INFORMATION WE SHARE
We do not disclose personal information we collect about you. We may share personal information with service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfill orders, and provide web hosting, analytics and marketing services. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, and (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
YOUR RIGHTS AND CHOICES
If you no longer wish to be on our mailing list, please contact us at firstname.lastname@example.org. You can also unsubscribe by following the “Unsubscribe” link in our emails.
TRACK MY ORDER
Once you have submitted your order, you will receive a confirmation by email to confirm that your order has been received. Once your order has shipped, you will receive a tracking number via email.
In the event your order is indicated as "in processing" for more than 72 hours, you will receive an email with further instructions.
You can also reach out to us: email@example.com or 416.926.1120 during regular business hours, Monday – Saturday 10:00 a.m. to 6:00 p.m. and Sundays 12:00 – 5:00 p.m. EST